FAQ (Frequently Asked Questions)

 

I need software to directly do a sector by sector copy to another drive. Anyone know of software that can do this?

Active@ Disk Image can do a sector by sector copy of either a logical or physical disk if you use the 'clone disk' function.

 

I need a backup of my system drive but I do not want to back up the unused space on my drive. Anyone know of software that can do this?

Active disk image can do a backup that only backs up the used space on a disk.

 

I need a backup of my data drive but I do not want to back up the unused space on my drive. Anyone know of software that can do this?

Active@ Disk Image can do a backup that only backs up the used space on a disk.

 

I need a software that can schedule backups of my OS drive (server 2008) while it is running. Anyone know of a reliable software that can do this?

Certain versions Active Disk image have a scheduling mechanism so that you can have the server regularly and reliably backed up.

 

I have run out of space on my OS drive and need to move it to a larger drive. Anyone know of software that can do this?

Active@ Disk Image can do this in a two stage process. You would need to do a disk to image to a third drive, then perform an image to disk to the destination drive. While restoring the image you can resize the partition. Or you can use Copy Disk to Disk feature that does not require third hard disk.

Does Active@ Disk Image work under Windows 98 or Windows 2000?

No. When using Active@ Disk Image from the operating system of the computer, it is only supported under Windows XP and newer operating systems (XP x32 & x64, Windows Server 2003 & 2008 (x32 & x64), SBS 2011, Vista x32 & x64, Windows 7 x32 & x64, Windows 8 x32 & x64).

However, if you use Active@ Disk Image from a Boot Disk, you may have any operating system — or no operating system at all — on your data disk. On the Boot Disk CD, a version of Windows PE is included.

Why do I get the error message "The file is not the last file of multi-file archive. . . " when I try to open an image file?

When a Backup Disk Image is split into several files, the image description is placed into the last file of the archive.

If all files are located in the same folder, you may select any file of the image. The application will automatically locate the last file of the archive and read the backup information. If the last file cannot be found, you must locate the last archive file and select it to open the image.

What does it mean when I get the error message: "...call has failed. HRESULT = ... " ?

When creating an image the program usually uses the volume shadow copy service (VSS) to get a consistent image of a partition on the fly. This error means that either VSS or COM+ has failed. Make sure that COM+ is configured properly. If necessary, reinstall COM+. Restart the VSS service (or reboot the machine) and try the operation again.

Why do I get a message that a drive cannot be locked while creating an image?

Normally, Active@ Disk Image relies on a snapshot driver to read data while creating an image. The snapshot driver tries to get exclusive access to the drive. You will get this message under the following circumstances:

  • If another application or the operating system is using a target partition.
  • If you are running the program from a Boot Disk (under Windows PE).
  • If your machine does not have at least one NTFS partition with 110 MB of free space.

Follow the options listed in the message dialog box to resolve the situation.

See also:

Technical Support