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Active
Active@ Disk Image
Disk Image
FAQ
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FAQ
Active@ Disk Image
General Sales & Customer Support Questions
How can I change the email address for my order/profile because I am changing the provider?
I am not able to download the software after purchasing the annual support. I click on the link "Re-Download", and it keeps returning me to order information page for my order.
I have previously purchased an earlier version of the software. Can I download the latest version?
I recently purchased the support renewal and immediately checked for an update to my product. It indicated there were no new updates in the UPDATES section of the Customer Support Centre.
I just placed an order for your software via PayPal and I have not received my registration keys or access links to the software.
How can I get an update to the latest version of Active@ Disk Image?
May I try the software before purchasing it?
What is the difference between an "update" and an "upgrade"?
How do I register my copy of the software?
May I use a purchased copy of the software on a second computer?
I have lost the CD-Key/Serial number for the software, what should I do?
Do you charge sales/VAT tax?
I have a sales question. How do I contact you?
What are your phone sales hours?
How are my products shipped?
What kind of payment methods do you accept?
We would like to place a Purchase Order? Is this possible?
Where do I get technical support for my product after purchase?
Technical Questions
New!
How to place a registered Active@ Boot Disk product into a Windows PE image for use in a network PXE boot environment?
New!
How to load Active@ Boot Disk over the network via PXE environment on Windows Server platform?
New!
How to load Active@ Boot Disk over the network via PXE environment on a Windows 10 computer?
New!
When selecting an image file in "Open backup file" dialog, the following error is displayed: ERROR : Access Violation at 0x005B28E0 (tried to read from 0x00000000), program terminated?
New!
VSS error 0x80070005 involving IVssWriterCallback happens when creating an image
New!
VSS error: Error calling a routine on a Shadow Copy Provider happens when creating an image
VSS error VSS_E_UNEXPECTED_PROVIDER_ERROR (0x8004230F) when creating an image
How to reinstall or fix VSS (Volume Shadow Copy)
VSS reported error and event 5013 or event 12302 is logged when creating an image
How to get to your Boot Menu or your BIOS settings?
How to load Active@ Boot Disk over the network via PXE environment?
We are using a WinPE environment that is booted into via PXE from a Windows Deployment Server. I am wondering if there is a way for us to copy registry information and files into the WIM file that we boot from so the applications are already installed and registered? Or will I need to script the installation and registration to occur each time we boot into WinPE?
How can I boot up a Windows 8 system that support EFI and Secure boot so it will recognize my hard drive to restore my image?
I've used Active@ Disk Image to successfully restore a Windows 8 image. However, after restarting the system, a blue screen appears with Error code: 0xc0000001. How can this be fixed?
Is it possible to automate or script Active@ Disk Image to deploy a master image to a series of computers?
In Active@ Disk Image, is there a way to change schedule during a incremental without having to start over?
The Active@ Boot Disk bootable media is not booting up my system after I've selected the correct Boot Priority. It either sits at a blank screen or just tries to boot up from my hard drive. What can I do?
Does Active@ Disk Image support Windows 2003 Server/SBS (Small Business Server)?
How do I make a bootable Rescue CD?
Is the Windows Vista Operating System supported?
Can a Backup Disk Image be restored to a disk using another size rather than its original size?
Can multiple PC disks or partitions be imaged at once?
How can I know that an image was created successfully and contains data?
Does Disk Image support automated disk imaging?
Is it possible to restore selected files from the Backup Disk Image?
Is it possible to restore selected files from the RAW Disk Image?
Can a Disk Image be saved or restore from Network share?
Can a Disk Image be written to CD/DVD or USB hard drive?
I started the Rescue CD and need to restore an image from a CD/DVD. How can that be done?
Why do I get the error message "The file is not the last file of multi-file archive. . . " when I try to open an image file?
What does it mean when I get the error message: ". . . call has failed. HRESULT = . . . " ?
Why do I get a message that a drive cannot be locked while creating an image?
I have deleted my system partition and I want to restore an image that I made earlier. I've had trouble with other backup programs not being able to restore an image completely and it won't boot.
How "Number of previous backups to keep" feature is implemented?
Is it possible to store an image to a bootable USB memory stick?
When attempting to create an image, the following error appears: VSS_E_MAXIMUM_NUMBER
_OF_SNAPSHOTS_REACHED?
Data Recovery
Active@ UNDELETE
Active@ File Recovery
Active@ Partition Recovery
NTFS Recovery Tools
UNFORMAT
Active@ UNERASER
Data Utility
Active@ Boot Disk
Active@ LiveCD
Active@ Partition Manager
Active@ Hard Disk Monitor
Data Security
Active@ KillDisk
Active@ ERASER
Active@ ZDelete
Data Backup
Active@ Disk Image
CD/DVD Tools
Active@ ISO File Manager
Active@ ISO Burner
Active@ Data Burner
Active@ DVD Eraser
