Site map

• Product Overview
  • Overview and List of Features
  • System Requirements
  • Supported File Systems
• Using Active@ Disk Image
  • Main Program Window
  • About Disk Image Types
  • Working with Basic or Dynamic Disks
  • Incremental and Differential Images
• Creating a Disk of Partition Image
  • Selecting a Backup Type
  • Selecting Disks and Partitions
  • Choosing a Backup Location
  • Setting Image Options
  • Creating Several Images at once
  • Confirming the Disk Image Details
• Creating a Raw Disk Image
  • Selecting a Disk or a Partition
  • Choosing a Backup Location
  • Setting Image Options for a Raw Disk Image
  • Confirming the Raw Disk Image Details
• Verifying a Disk Image Archive
  • Selecting a Backup for Verification
  • Confirming the Verify Details
• Restoring a Disk Image
  • Selecting a Disk Image to Restore
  • Selecting a Whole Disk or a Partition
  • Restoring a Partition
    • Selecting a Destination Partition
    • Choosing a Partition Type
    • Specifying Partition Size
    • Assigning a Drive Letter
    • Restoring Multiple Partitions
    • Confirming Restore Details
• Restoring a Whole Disk
  • Selecting a Destination Disk
  • Confirming Partition Delete on Target Disk
  • Restoring Multiple Partitions
  • Confirming Restore Details
• Restoring a Raw Disk Image
• Burning an ISO Image
• Restoring a Floppy Image
• Viewing and Restoring Individual Files
  • Opening an Image in Active@ Disk Image Explorer
  • About the Active@ Disk Image Explorer Interface
  • Restoring Individual Files
• Clone Disk Wizard
  • Selecting a Source Disk or Partition
  • Cloning a Partition
    • Selecting a Destination Partition
    • Choosing a Partition Type
    • Assigning a Drive Letter
    • Confirming Clone Details
• Cloning a Whole Disk
  • Selecting a Destination Disk
  • Confirming Partition Delete on Target Disk
  • Confirming Clone Details
• Copy Disk to Disk Wizard
  • Selecting a Source Disk or Partition
  • Copy Disk to Disk Wizard
    • Selecting a Source Disk or Partition
    • Copying a Partition
      • Selecting a Destination Partition
      • Choosing a Partition Type
      • Specifying Partition Size
      • Assigning a Drive Letter
      • Confirming Copy Details
    • Copying a Whole Disk
      • Selecting a Destination Disk
      • Confirming Partition Delete on Target Disk
      • Confirming Copy Details

• Other Operations
  • Viewing the Log File Details
  • Scheduling a Task
    • Tasks Dialog
    • Scheduling a Task
    • Choosing Account Information
    • Confirming Task Details
    • Viewing Task Details
    • Rescheduling a Task
    • Renaming a Task
    • Deleting a Task
    • Scheduling an Incremental Backup
• Creating and Executing Scripts
  • Creating a Script
  • Executing a Script
• Changing Program Settings
  • General Settings
  • Image Options Settings
  • Logs Settings
  • Scheduling Settings
• Saving Hardware Information
• Troubleshooting
  • FAQ (Frequently Asked Questions)
  • Technical Support

General Sales & Customer Support Questions

• How can I get an update to the latest version of Active@ Disk Image?
• May I try the software before purchasing it?
• What is the difference between an "update" and an "upgrade"?
• How do I register my copy of the software?
• May I use a purchased copy of the software on a second computer?
• I have lost the CD-Key/Serial number for the software, what should I do?
• Do you charge sales/VAT tax?
• I have a sales question. How do I contact you?
• What are your phone sales hours?
• How are my products shipped?
• What kind of payment methods do you accept?
• We would like to place a Purchase Order? Is this possible?
• Where do I get technical support for my product after purchase?

Technical Questions

• Does Active@ Disk Image support Windows 2003 Server/SBS (Small Business Server)?
• How do I make a bootable Rescue CD?
• Is the Windows Vista Operating System supported?
• Can a Backup Disk Image be restored to a disk using another size rather than its original size?
• Can multiple PC disks or partitions be imaged at once?
• How can I know that an image was created successfully and contains data?
• Does Disk Image support automated disk imaging?
• Is it possible to restore selected files from the Backup Disk Image?
• Is it possible to restore selected files from the RAW Disk Image?
• Can a Disk Image be saved or restore from Network share?
• Can a Disk Image be written to CD/DVD or USB hard drive?
• I started the Rescue CD and need to restore an image from a CD/DVD. How can that be done?
• Why do I get the error message "The file is not the last file of multi-file archive. . . " when I try to open an image file?
• What does it mean when I get the error message: ". . . call has failed. HRESULT = . . . " ?
• Why do I get a message that a drive cannot be locked while creating an image?
• I have deleted my system partition and I want to restore an image that I made earlier. I've had trouble with other backup programs not being able to restore an image completely and it won't boot.
• How "Number of previous backups to keep" feature is implemented?
• Is it possible to store an image to a bootable USB memory stick?
• When attempting to create an image, the following error appears: VSS_E_MAXIMUM_NUMBER
  _OF_SNAPSHOTS_REACHED?